Common purchase queries answered
There are 2 delivery options available for your selection. First option is delivery by vendor themselves. For example, a vendor with a physical shop in town will calculate delivery from their shop point and depending on their terms, may have free delivery around town area. While another vendor from Petrajaya may charge for town delivery while having free delivery in Petrajaya area. Please take note, there are some vendors who only provide pick ups and specific locations.
Option 2 is for our unified veteran fleet of cake delivery runners to handle the delivery. With their experience, they have successfully delivered all our deliveries with success. To find out more about their rates and runner service, please click here.
Highly depends on the vendors and their preparations. There will be desserts that are ready for delivery on the day itself. However, there will be terms set by the individual vendor. Most commonly is that the order must not be over 1-2pm. For instance, a same day delivery cake order must be ordered and confirmed before 2pm or else the vendor will not be able to prepare it on time and vice versa.
Highly depends on the location and terms of the individual vendor. However, currently it is locked by state. Meaning Kuching vendors can deliver within Kuching and maybe farther such as Santubong/Bau or even Serian. It would not make sense to deliver cake or a kueh from Kuching all the way to Sibu. Please contact the vendors or our customer service to arrange a long-distance transport if really needed.
You will be able to select the delivery time during purchase and we will do our best to honor the time of delivery. However, in the events we are unable to meet the time, we will contact you to arrange for another time.
There are few ways to track your order. First method would be to go to the order tracking page and either enter the order ID or enter the email you’ve filled during purchase.
Secondly, would be to ask customer service here and give the order ID as well so that they can update you via whatsapp or FB.
Frequently Asked Questions
How Do I Order?
We understand, especially for cakes, there will be hyper customization or a totally new design all together that you are looking for. Just drop it into our customer service and they will handle it and arrange the right vendor for the job. Have we mentioned? Our customer service operatives are also dessert experts themselves.
Our desserts.my team and vendors have put countless hours working together to create products and options to keep everything clickable without even needing to interact with the vendor. Like a true eCommerce platform. You can click, select the options you want, the flavour you want and confirm order in minutes.
You can find the vendor directly via their store or in the vendor’s details in their products. Another way is to ask the customer service and they will get the right product online.
We accept credit and debit card payments via our trusted international escrow partner, Paypal. Like any credit/debit card transaction, there will be an imposed processing fee of 5% based on the final amount. Rest assured, the escrow acts like an insurance as they will refund in the events the vendor is unable to deliver.
The other payment option is bank transfer option directly to our registered and legitimate company bank account whereby we will be the insurance and escrow between you and the vendor. Any refunds or dispute, please find customer service.
Many online platforms now have cash on delivery. However, we do not encourage, and our vendors are advised against it for several reasons:
- To avoid as much body contact among vendors and customer. Due to the recent COVID-19 pandemic, it is even more serious than ever to observe and practice our SOPs for the safety of our customers and vendors.
- We are already a digital shopping mall for desserts, we must innovate and go fully digital wherever possible.
- Insurance, paying cash gives no insurance to the buyer. You can’t raise any dispute or refunds as you pay directly to the vendor.